The information we collect and hold
Whenever it is reasonable and practical to do so, we collect information about you directly from you. In some cases, we collect personal information from third parties including public sources, our related companies, funders, referrers, employment referees, brokers, agents, your adviser(s) and our service providers including credit reporting bodies, employment background screening agencies and information service providers.
We collect personal information about you which is reasonably necessary for us to:
We generally hold personal information relating to:
We do not generally collect sensitive information about you unless required by applicable laws or rules or where it may be relevant to an individual’s ability to perform their role (e.g. criminal convictions). Sensitive information includes information relating to:
We may collect information about your affiliation with certain organisations such as professional associations. We may also collect your health information in assessing certain claims, including hardship. We do not use or share that information for any purpose other than the administration of your account, or as otherwise notified to you at the time we collect your information.
We do all of this primarily for the purpose of managing and administering your loans, on behalf of the funders who provide credit to you – this is explained further in the section titled “Purposes for handling credit information”.
We collect personal information from people who submit applications or register interest for employment with IQPF. We may also collect personal information from potential contractors and consultants. Once submitted, we will use your personal information for the following purposes:
If your application is unsuccessful we may retain your information on file in case a more appropriate opportunity becomes available. You are free to contact us if you do not wish for us to retain your information. If your application is successful, we may use your information for various purposes including the administration, supervision and management of your employment or engagement and the support and development of IQPF’s business activities.
How that information is used
We only use and disclose personal information about you for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without your permission. For example, we may use and disclose personal information to:
We may also use and disclose your personal information (on a confidential basis) in connection with acquisitions, mergers or changes in control of our business or assets, or those of our funders.
The types of credit-related personal information (“credit-related information”) we collect may include:
This information may include information about your arrangements with other credit providers as well as with our funders. We keep credit-related information in physical and electronic records, both at our own premises and with the assistance of our service providers. We collect this information from you, your account activity and from third parties including public sources, our related companies, funders, referrers, brokers, agents, your adviser(s) and our service providers including credit reporting bodies and information service providers.
Purposes for handling credit information
In addition to the purposes mentioned in the section titled “How that information is used”, we may also collect, hold, use and disclose credit-related information to:
We do this on behalf of our funders (i.e. the entities which provide credit to you), which are:
We may use and disclose credit-related information in connection with acquisitions, mergers or changes in control of our business or assets, or those of our funders.
Credit reporting bodies may use credit-related information to maintain information about individuals and provide that information to credit providers for their credit assessments. We may report to a credit reporting body where an individual fails to meet their payment obligations in relation to consumer credit, or if they commit a serious credit infringement.
In some circumstances, subject to legal restrictions, the parties with whom we share credit-related information may operate outside of Australia – this includes locations in the countries listed in the Appendix. Where this occurs, we take steps to protect information against misuse or loss.
Keeping information accurate and up to date
We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure
We use security procedures and technology to protect the information we hold. Access to and use of personal information within IQPF seeks to prevent misuse or unlawful disclosure of the information. If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them. Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.
Credit reporting bodies
We may exchange credit-related information with the following credit reporting bodies:
You can contact those credit reporting bodies or visit their websites to see their policies on the management of credit-related information, including details of how to access your credit-related information they hold. You also have the right to request credit reporting bodies not to:
How you can access or correct your personal or credit information
You can contact us as set out below to request access to or correction of your personal or credit-related information. In normal circumstances we will give you full access or make the requested corrections to your information. However, there may be some legal or administrative reasons to deny these requests. If your request is denied, we will provide you with the reason why. Where we decide not to make a requested correction to your personal or credit-related information and you disagree, you may ask us to make a note of your requested correction with the information.
Policy updated 15 April 2019
APPENDIX – Disclosure to other countries
Personal information may be disclosed to IQPF entities and third parties in jurisdictions including: Australia; New Zealand; Philippines.
For further information on privacy, please visit: